Shipping costs will vary based on weight, product ordered, location of fulfillment and shipping destination. All shipping costs are calculated during the checkout process. Duration of fulfillment will vary based on the product ordered. Once your order has been fulfilled and shipped, you should receive an email with the tracking information so that you may check on the progress of your shipment. If you don’t receive this email, be sure to check your junk/spam folder before contacting us. Please note that once your order has been sent out, we will be unable to redirect your delivery to another address. We suggest that you provide a complete shipping address to avoid any delays in receiving your order. Should you have any questions regarding the shipping and fulfillment of a specific product, please reach out to us via email at benigi-andesigns@outlook.com. Cancellations - As we try to fulfill orders as quickly as possible, customers must contact us by email at benigi-andesigns@outlook.com within 24 hours of their purchase if they would like to cancel their order. Refused Deliveries - Should your order arrive in a damaged condition, please accept the delivery and take a picture of the damaged package. Then, please contact us immediately by email at benigi-andesigns@outlook.com, and include the picture, so that we may assist you. Should you refuse your order, or any part of it, without authorization from us, you will be responsible for any and all shipping charges. Unclaimed - Shipments that go unclaimed are returned to us (Benigi-an Designs) and the customer will be responsible for the cost of a reshipment (if and as applicable). Wrong Address - If the customer provides an address that is considered insufficient by the courier, the shipment will be returned to us (Benigi-an Designs). The customer will be responsible for reshipment costs once we have confirmed an updated address with the customer (if and as applicable). The customer is responsible for providing the correct shipping address in their order. Customers must contact us by email at benigi-andesigns@outlook.com within 24 hours of their purchase if they would like to update the shipping address for their order. Lost in the Mail - Should your package go missing during the shipping process, please contact your local post office first to ask if they are holding the package for you. If unsuccessful, please contact us at benigi-andesigns@outlook.com with your order number to see if we may assist. Please note that we are not responsible for any lost or stolen packages once they have been delivered to the address that has been provided to us. Taxes & Duties - For orders fulfilled and shipped within Canada, there are no customs or duties fees. At this time, we are not shipping outside of Canada.