Kindly note, we do not offer refunds.

To request to exchange a product, you must first contact us via email at benigi-andesigns@outlook.com within 7 days of receiving the product to let us know of what the reason for exchange is (e.g.  damaged product, size issue). In your email, please include a picture of the product if it is damaged.

You should then receive a response email acknowledging your request to make an exchange. If this response email reads that you are eligible to make an exchange, then you may proceed to send the product to us (Benigi-an Designs). Note, items sent back to us without first requesting an exchange will not be accepted.

Once we have received the product, we will send out a replacement, if available. If a replacement is not available, we will contact you directly regarding your alternative options. 

To make an exchange, please note that the customer must pay for the shipping cost for sending the product back to us, as well as the shipping cost for the replacement item to be sent to the customer. 

Note: 

Face Masks and Bathing Suits are not eligible exchanges. 

Cancellations - As we try to fulfill orders as quickly as possible, customers must contact us by email at benigi-andesigns@outlook.com within 24 hours of their purchase if they would like to cancel their order. 

Refused Deliveries - Should your order arrive in a damaged condition, please accept the delivery and take a picture of the damaged package. Then, please contact us immediately by email at benigi-andesigns@outlook.com, and include the picture, so that we may assist you. Should you refuse your order, or any part of it, without authorization from us, you will be responsible for any and all shipping charges.

Wrong Address - If the customer provides an address that is considered insufficient by the courier, the shipment will be returned to us (Benigi-an Designs). The customer will be responsible for reshipment costs once we have confirmed an updated address with the customer (if and as applicable). The customer is responsible for providing the correct shipping address in their order. Customers must contact us by email at benigi-andesigns@outlook.com within 24 hours of their purchase if they would like to update the shipping address for their order.

Lost in the Mail - Should your package go missing during the shipping process, please contact your local post office first to ask if they are holding the package for you. 

If unsuccessful, please contact us at benigi-andesigns@outlook.com with your order number to see if we may assist. Please note that we are not responsible for any lost or stolen packages once they have been delivered to the address that has been provided to us.